Privacy Policy

Our Commitment

Your right to privacy is very important to Goodville Mutual. To issue your insurance policy, we need to collect certain information about you or your property. This notice describes our privacy policy and how we respect the privacy of your nonpublic personal financial information.

Information We Collect About You:

We collect and use information we believe is necessary to provide you with excellent products and service. What kinds of information do we collect and how do we gather it?

  • From you - Most of the nonpublic personal financial information we collect about you comes from your application for insurance and other forms you complete to provide the necessary information.
  • From your transactions with us, our affiliates or others.
  • From consumer-reporting agencies such as property inspection bureaus, credit reporting agencies, motor vehicle reports from the Department of Transportation, or others.
  • From your claims activity.

We use this information to underwrite your policies, process your claims and service your account. If coverage is declined or the charge for coverage is increased because of information contained in a consumer report we obtained, we tell you as required by state law and the federal Fair Credit Reporting Act. We also will give you the name and address of the consumer-reporting agency making the report.

Information We Disclose About You:

We may disclose the following kinds of nonpublic personal information to entities that perform services on our behalf or as required by law for legal, regulatory or other purposes:

Information received on applications for insurance and associated forms such as:

  • Your Name
  • Address
  • Birthdate
  • Social Security Number
  • Drivers License Number
  • Accident and Violation History
  • Information about vehicles, drivers, mortgages, lien/lease holders

Information about your transaction with us, such as:

  • Policy Coverage
  • Premiums
  • Payment History

Information we receive from a consumer-reporting agency such as a property inspection bureau, credit reporting agencies, motor vehicle reports from the Department of Transportation, or others:

  • Credit worthiness and credit history
  • Valuation of real and personal property
  • Claims made against you or by you
  • Driving record
To Whom We Disclose This Information:

We do not sell your customer information. We share customer information as necessary to process your policy, handle your claim and to protect you against fraud and unauthorized transactions. We do not disclose nonpublic personal financial information about our customers or former customers to anyone, except as permitted or required by law.

Privacy Policy:

We restrict access to nonpublic personal financial information about you to Goodville Mutual employees who need to know that information to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with applicable law and regulations to guard your nonpublic personal financial information.

Internet Security Policy and Procedures:

This Web site is owned and operated by Goodville Mutual. Since we have included account information for our agents and policyholders and because we are concerned about your privacy, we have taken the necessary steps to protect your personal information.

Goodville Mutual protects your information as it passes over the Internet by using the most advanced security procedures available in the industry, including a firewall, secure server and the SSL (Secure Socket Layer) protocol. The information you enter on those screens is encrypted as it travels from your computer to our server. Encryption means that the information is secure.

You can help protect your personal information by keeping your user ID and password confidential. If you write your user ID and password anywhere make sure they are kept in a secure place accessible only by you.